Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically delivered within 5-10 business days, depending on your location and shipping method.
Click on “Sign Up” at the top of the website, fill in your details, and follow the prompts to create your account.
Contact us immediately with your updated address before the order is shipped. Changes cannot be made after dispatch.
You’ll receive a tracking link via email once your order ships. Use it to monitor your shipment.
No, we do not store your credit card information for security purposes.
Sales tax is applied based on your location and local tax regulations.
We ship worldwide, except to regions where cannabis-related products are restricted. Please check our shipping policy.
Your items may arrive in multiple packages depending on availability. You’ll be notified if this applies to your order.
If you need to swap an item
Returns and Exchanges
Unopened items can be returned within 14 days of delivery. Contact support to initiate a return.
We’re sorry for the mix-up! Contact our support team, and we’ll resolve it promptly.
If your order is damaged, email us photos within 48 hours of delivery to arrange a replacement or refund.
We’ll provide the return address once your return request is approved. Contact support for details.
Reach us via our contact form or email. Our team is here to help.
Contact us immediately to update the address. Changes cannot be made once the order ships.
You can request changes or cancellations before the order is processed. Contact support quickly.
Yes, if pre-orders are available. Check the product page or contact us for updates.