Eligibility for Returns:
To be eligible for a return, the product must be unused, in its original packaging, and returned within 14 days of delivery. Perishable goods or custom orders are not eligible for returns.
How to Initiate a Return?
Email our support team at smartbudscoffeeshop@gmail.com with your order details and reason for the return. Wait for authorization before shipping the item.
Damaged or Incorrect Items:
For damaged or incorrect items, email smartbudscoffeeshop@gmail.com within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund.
Refund Process:
After receiving and inspecting your returned item, we will process your refund within 7-10 business days. Refunds will be applied to your original payment method.
Non-Refundable Items:
Non-refundable items include sale or clearance products, perishable goods, and items without proof of purchase.
Late or Missing Refunds:
If you haven’t received your refund, check your bank account or contact your bank for processing times. For further assistance, email smartbudscoffeeshop@gmail.com.
Order Cancellations:
Orders can be canceled before they are shipped by emailing smartbudscoffeeshop@gmail.com. Shipped orders cannot be canceled.
Return Shipping:
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Contact Us:
For any questions about this policy, please email us at smartbudscoffeeshop@gmail.com.